In this episode of This Week in Health Tech Vik and Jimmy discuss making changes to telehealth and how the ongoing COVID pandemic has pushed telehealth to the forefront in focusing on how to provide the optimal user experience for patients and providers.
Hear is what they discussed:
- “Telehealth is here to stay.”
- Jimmy and Vik dive into the importance of telehealth and how the pandemic has created the necessity to improve the field.
- “If you want your telehealth to be the best, you have to invest in good audio quality…”
- Jimmy shares how improving audio quality is the most important aspect of providing engaging telehealth. Vik and Jimmy compare the pro’s and con’s of different types of microphones and audio equipment.
- “Video quality can always be better.”
- Jimmy recommends getting a dedicated web camera to be one the biggest improvements you can make for telehealth. Vik adds that your internet connection is more important than your video quality, and elaborates on how patients and providers can improve in that area. Jimmy gives his tips on how to improve your rooms at home/office for a better telehealth experience.
- “How easy was it to schedule my virtual visit?”
- Vik talks on the necessity for the telehealth system to be seamless. In particular, patients should have an easy and accessible way to make appointments.
Listen to the full episode:
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