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Tag: Integration

Driving Operational Excellence in Health Systems: Strategic Alignment of AI, Data, and Resources

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This Week in Health Tech Podcast with guest James Wellman

In today’s fast-evolving healthcare landscape, operational excellence is no longer a luxury—it’s a necessity. Health systems are challenged to balance the clinical demands of patient care with the operational needs of efficiency, cost-effectiveness, and data management. In the latest  episode of This Week in Health Tech, Vik Patel, COO, Tido Inc. welcomes James Wellman, VP-CIO at Nathan Littauer Hospital and Nursing Home. They discuss topic of achieving  operational excellence using the right combination of data, integration, AI, and resources. 

Healthcare organizations can drive operational efficiency through strategic use of data and AI tools by:

  1. Establishing a strong data governance framework with clear ownership, standardized processes, and engaging subject matter experts across the organization.
  2. Transitioning to a robust, cloud-based data architecture that ensures data portability, interoperability, and security.
  3. Carefully evaluating and adopting AI/RPA solutions, starting with automating repetitive processes and augmenting staffing needs, while remaining cautious about potential biases and limitations of AI models.
  4. Aligning technology strategy with overall organizational goals, using data-driven decision making for investments and service offerings.
  5. Prioritizing education and communication across the organization to get buy-in and ensure effective adoption of new data and technology initiatives.

The Central Role of Data in Modern Healthcare

Healthcare organizations generate enormous amounts of data daily, from patient records to operational performance metrics. But without the ability to effectively manage and interpret this data, much of its potential remains untapped. The podcast episode emphasized how data is the foundation of innovation in healthcare, enabling organizations to make informed decisions, predict patient outcomes, and optimize workflows.

One of the critical points raised is the challenge of fragmented data. Often, healthcare systems struggle with data spread across multiple platforms and departments, making it difficult to get a complete view of their operations or patients. This is where Tido’s integration solutions and AI-driven MIDR (Managed Integration Detection and Response) tools come into play, as they are specifically designed to break down data silos and streamline information flow across systems.

3 Steps to Better Prepare for the Retirement of Your Integration Engineer

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Healthcare Mergers and Acquisition

Our extensive experience managing integrations for various health systems has shown that it is quite common for organizations to depend heavily on one or two key engineers. When these engineers retire, it can pose significant challenges. As an IT director or CIO, it is crucial to prepare for this eventuality to ensure a smooth transition and minimize associated risks. Here are three steps to help you navigate this process effectively:

1. Planning for a Seamless Transition

a. Develop a Transition Plan:

  • Overlap Period: Plan for an overlap period where the retiring engineer works alongside new team members for 10-12 months. This period allows enough time for knowledge transfer and for new team members to encounter various interface issues. It also helps them learn organizational processes and build relationships with IT staff and other departments.
  • Engage an Integration Partner: Partner with a firm like Tido Inc., which provides integration solutions and has experienced integration engineers. Our engineers are familiar with every major EHR and integration engine, and they understand the importance of developing working relationships with IT and service departments like radiology and lab.

b. Assessment and Future State:

  • Comprehensive Assessment: Conduct a thorough assessment of the current integration environment. This allows the new team to learn the setup and interfaces and produces detailed documentation as a byproduct. This assessment should also include discussions with stakeholders to outline a future state and roadmap.
  • Enhance for Future: Tido’s integration assessments not only document the current state but also create a future vision that aligns with strategic initiatives and provides a roadmap for implementation.

2. Knowledge Transfer

a. Documentation and Guides:

  • Enhanced Documentation: During the transition period, ensure the current engineer works with the new team to update all system documentation, integration processes, and project details.
  • Create How-To Guides: Develop step-by-step guides for critical tasks and recurring issues. Tido’s team has templates to assist in creating comprehensive guides and manuals. We also use tools to make documentation easily searchable by any team member.

b. Training and Mentoring:

  • Knowledge Transfer Sessions: Organize training sessions where the retiring engineer spends dedicated time with the new team to transfer knowledge about different interfaces and special nuances.
  • Mentoring: Recognize that the retiring engineer has extensive knowledge of interfaces, organizational processes, and application workflows. Tido Inc. allows the retiring engineer to mentor and work closely with our team, who have been through similar transitions before.

3. Communication Plan

a. Internal Communication:

  • Inform Team Members: Clearly communicate the retirement plan and transition timeline to all relevant team members and stakeholders. This includes the IT team and other department managers and directors. Specially include communication about how to reach support for integration issues if this process will change. Tido’s team can share examples of previous communication plans and help draft these communications if needed.
  • Provide Updates: Keep the team informed about the progress of the transition and any changes to processes or responsibilities, especially support processes.

b. External Communication:

  • Notify Partners and Clients: If the retiring engineer has direct contact with external partners or clients, inform them of the change and introduce the new team.

Benefits of Partnering with Tido Inc.

  • Expertise: Tido’s team has over 15 years of experience providing integration management and support to health systems across North America.
  • Continuity: We ensure smooth, uninterrupted operations during transitions.
  • Scalability: Tido Inc. can scale services according to your needs, providing additional resources if required.
  • Cost-Effective: Our solutions are cost-effective, saving you the expense of hiring and training new personnel. You gain access to an experienced integration team rather than relying on a single individual.

By following these three steps and leveraging the expertise of Tido Inc., you can ensure a seamless transition, effective knowledge transfer, and clear communication, maintaining the integrity and efficiency of your integration systems. Need more information? Please contact us.

Get rid of avoidable re-admissions!

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Hospital Readmissions Monitoring

Did you see this headline last month in Healthcare IT News? RPM brings 30-day mortality rate to almost zero for heart bypass procedure. Remote patient monitoring (RPM) offers to extend the reach of care and allow clinical teams to respond faster to changing patient conditions and reduce re-admissions for chronic conditions and post-operative care. While the article references a single site for the results of this RPM program, there have been numerous other studies and reports citing the promising results of these types of programs. Perhaps not a total elimination, but significant reductions are achievable.

There are a variety of companies out there trying to capitalize on utilizing various forms of RPM to capture early changes in the physiologic status of patients. Apple Watch and afib detection/monitoring is probably the most widely known out there of late. But remote monitoring or in-home monitoring devices have been around for decades, with a variety of connections, from dial-up to wifi to cellular. In addition to companies offering remote monitoring devices, there are a variety of companies offering to do the remote monitoring, hiring clinical teams to monitor patient connections. Often these companies can offer the benefit of scale to manage a smaller group of patients that would otherwise be an overwhelming administrative burden.

So what’s the catch? We know there’s always a catch! Remote monitoring sounds like a simple thing to do, and by and large the technology and FDA approvals already exist to make it happen. But as with anything data-related in healthcare, the data flows are a big pain point.

More connected devices from one ecosystem to another. There’s a lot of those in healthcare. Adding another tech burden for clinical teams to trouble shoot and figure out what happened can quickly render an RPM program ineffective. Even the most savvy clinical team and 100% compliant patients can be undone by connections that aren’t talking.

Whether the decision is to outsource and RPM program or handle it in-house, connections need to be reliable to get the right data to the right person at the right time. Anything less can result in a patient heading to an ER or Urgent Care for something that could’ve, and should’ve, been handled in the comfort of their own home. Not only is this detrimental to the patient, but it can also have a negative impact on reimbursement.

Reliable feeds and early notification of problems can keep clinical teams operating smoothly, ensuring patients receive timely care and interventions. Not only does this keep your teams working for the health of your patients, but it also gives patients confidence that your systems are working just as effectively as your clinical teams keeping them healthy.

Automated applications and integration monitoring can help quickly identify and resolve issues to minimize any downtime impact. For over 10 years Tido Inc. has been partnering with health systems to help maximize their IT systems and quickly resolve issues as they arise, often before the end user even notices. Contact us today so we can talk about how we can help you keep your systems working for you clinical teams and patients.

Rise of the [Diagnostic] AI Machines!

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Radiologist reviewing diagnostic imaging

Are we ready to welcome our AI overlords into healthcare yet? Will we welcome a fully autonomous Dr. Crusher? We’re not likely ready to completely abandon our human healers, but there have been a variety of algorithms and machine learning applications that have been creeping their way into our clinical specialties for many years now. The first AI algorithm was approved by the FDA in 1995, in the beginning of 2023 there are 520. The specialty with the largest number? Radiology! Check out this article from HealthExec, it provides some more detail on the approval and advantages of AI in imaging.

Radiology, and similar specialties that utilize imaging, have long embraced computer systems to improve quality, productivity, and sharing. The complexity behind the scenes of these systems can be quite surprising. Once an image is captured it may still go through multiple systems just to be viewed, PAC Systems, VNA, Dicom viewers, the route is anything but direct. If we want to add another step in the process to have the image analyzed, we are faced with yet another connection.

In a previous blog post we pointed out the challenges that staff face when one of these systems aren’t communicating, these certainly impact our physicians as well. As we add more diagnostic solutions to aid our physicians in treating patients, we want to ensure that their time is actually spent doing what they are trained for. The average radiologist makes roughly $300,000 per year, if we assume that radiologist works 40 hours per week, that’s about $144 per hour.

What happens when the machines stop talking? Likely the radiologist calls the help desk… 5 minutes on hold ($12), they will take 3 minutes to explain the problem to the help desk person ($7.20), who will then transfer them to a specialist where they take another 5 minutes talking over the problem ($12). Helpdesk will then forward the issue to multiple analysts and integration team. At-least 2 different analysts getting pulled into diagnosing the issue. Typically, integration and system analysts make 90k-130k per year or on average $50 per hour. These 2 analysts will work on this issue for about 30min ($100) to diagnose the issue. $131.20 may not seem like a significant amount, but now that radiologist may not be reviewing images, may not be discussing treatments with patients, they may not be doing what they’ve been trained to do. If the radiologist is only 50% as productive without this solution, every hour of outage costs $132…  That’s just for one Radiologist. And typically system issues affect all users. So once you multiply the outage costs for all radiologists and other team members it really adds up fast. There can also be significant downstream impacts to other services waiting on imaging as well that become harder to calculate.

Moving beyond the frustration of the healthcare teams, there can be a detrimental impact to patient satisfaction as well. As results are delayed and the team gets backed up, every hour of delay adds to the patient’s anxiety and fear. Anxiety and fear are not feelings we want our patients to experience, we want them to have confidence in our teams and systems.

Automated applications and integration monitoring can help quickly resolve these problems. With early notifications to the right team in a timely manner, problems can be quickly resolved to minimize downtime impacts. For over 10 years Tido Inc. has been partnering with health systems to help maximize their IT systems and quickly resolve issues as they arise, often before the end user even notices. Contact us today and so we can talk about how we can help you keep your systems working for your clinical teams.

Harnessing that free energy in healthcare.

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healthcare free employee time

This isn’t about powering your data center with solar cells on the helipad. It’s actually about capturing the creativity and time that you’re already paying for. Clinical staff inside hospitals are powerhouses of innovation and creativity. Have you seen what a nurse can do with a roll of 3M transpore tape?!

I only half kid about the tape, but anyone who has tried to introduce new solutions and technology into a clinical workspace has undoubtedly been met with skepticism. Anyone who has gone back to see how those systems and tools are actually used, has undoubtedly been surprised to see how and if they were used.

Are those tablets waterproof? They make great trays for carrying medications and water.

Giving clinical staff back time to focus on their patients and get creative with solutions for systems, processes, and technology innovation can be invaluable. In a time when doctors, nurses and technologists are leaving the bedside and joining tech companies, it can be more important than ever to retain that staff and capture those ideas. Many of these ideas are not large scale changes to the macro environment, they are small and relatively simple ideas that make interactions and workflows easier that can lead to better engagement.

How do you give back time? When we think of the time wasted on inefficient processes, especially when it comes to inefficient IT systems, there is a large opportunity to free up time. In previous posts I’ve written about the inefficiency of reporting application and integration outages and how early notification can save clinical time.

How do you harness that “free” energy? Since you’re already paying for it, it’s not really free, maybe it’s more akin to installing a co-generation plant. When you alleviate the burden of reporting IT issues by clinical staff, they are free to focus on their patients, to address their patient’s needs, concerns, and monitor for their safety. Time and attention lead to fewer safety incidents and better outcomes. Beyond that when clinical staff have time to consider their workflows and systems interactions they will come up with better ideas.

Consider all the money spent on “solutions” and upgrades that do not yield expected results. When a new solution is proposed how much engagement are clinical staff able to give before a purchase? How much time and energy are they able to spend making the new solution work? How much thought are they able to give to iterating and improving EHR user interfaces and workflows? All of these things take time, and if they don’t have time, all these solutions will seldom achieve their full potential.

Leveraging IT assets to their fullest potential will improve the ROI, in addition to improving margins. For over 10 years Tido Inc. has been partnering with hospitals and healthcare organizations to leverage the most from their IT infrastructure. Automated applications and interfaces monitoring and alerts, application integration, and assisting with digital strategy. Contact us today to see how we can help capture some of that energy!

I wonder if solar panels on a helipad would work? I think I’ve found today’s rabbit hole!

Freeing up staff to focus on patients… What can we learn from the ticker tape?

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Applications and Integration Monitoring - Ticker

Ticker tape was a revolutionary tool for moving information fast. Widely used by the financial industry for the quick transmittal of stock prices, sports reporters used it relay scores, and in many other industries for relaying information fast to people who didn’t necessarily know Morse code. Ever wonder where the 3-4 letter symbols for stocks and sports teams came from? How about the traditional 15 minute delay for financial information? Ticker tapes. Crazy right? Traditional ticker tapes went out with the 60’s (1960’s that is), but today we see “ticker tape” scrolls at the bottom of screens and on LED billboards.

Back to the question at hand… What can we learn from ticker tape? Getting information from the people that have it to the people that need in a timely manner can have a real improvement in operations, saving time and freeing up valuable manpower to handle other tasks.

Having a simple scroll at the bottom of the clinician’s screen showing important information can save time, and reduce frustration. Health systems have numerous moving parts and inter-connected technology. When something breaks, who reports it? The front line clinical staff. When an application / system (EHR, Pharmacy, Laboratory, PACS, Mobile, Web Applications) or interface fails , every clinician is impacted at the same time. Problem with the pharmacy network, blood bank, PACS? The front line staff calls the department first, once they are aware there is a problem, then a person from each department will call help desk. This is where the cascade begins.

In large units there will likely be 2 or 3 people calling the help desk before the word gets around to the rest of the unit. Multiply this time X number of units. The calls quickly overwhelm the most well-staffed help desks. What happens when an upgrade impacts more than one system? Gridlock, like a ticker tape parade in New York City.

Automated end-to-end applications and integration monitoring coupled with real information can be a powerful tool to alert front-line staff of application issues, alleviating the need of multiple calls to the help desk. Freeing front-line staff from calling the help desk, and associated wait time, allows them to keep their focus where it belongs, on the patients. Early awareness allows early response and early action, any clinician will tell you this is key to preventing larger health problems down the road. This is just as true for our IT systems.

Automated end-to-end applications and integration monitoring monitoring can alert IT staff to problems early, allowing faster response and resolution, before the calls to the help desk and online tickets quickly overwhelm departments. IT staff can focus on resolving the problem, not resolving the tickets.

Providing high quality patient care is the mission of any hospital or health system, the networks and systems in place are there to support this mission. At a time when health systems need to get the most out of their current FTEs, effectively utilizing technology to quickly relay important information saves time and money, but more importantly, it can help take one more burden off of our front-line clinical staff. For more than 10 years Tido Inc has been partnering with hospitals and health systems get the most out of their IT infrastructure, from advisory services, to systems integration, to Automated end-to-end applications and integration monitoring, we’re here to help extend the reach of your IT department. Want to know how?! Of course you do! Contact us today, we’re happy to connect see how we can help.

It’s winter, are your data pipes frozen?

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Frozen data pipes

Winter can be brutal on pipes, one little spot of missed insulation can cause an air leak that freezes your water pipes. Fortunately there are various systems that can alert you to problems, infrared cameras to detect leaks before there’s a problem, and water sensors to alert when there is a leak.  Imagine testing or monitoring our IT systems like we test and monitor our homes.  Check the systems before there is a problem, or alert us early to take action when there is a problem.  Healthcare is ever more reliant on data flows and pipes to connect the various systems and ensure smooth operation. But how are these problems recognized? Who reports them? Is there an early detection system to alert when there is a problem?

When we build a house it is important to ensure all the pipes are connected and all those insulation trouble spots are tightly sealed to prevent problems down the road when the new owners move in. Fortunately there are infrared cameras and blower door tests for homes to discover potential problem areas. When we’re building new solutions into healthcare networks there are countless points of failure that can occur when systems go live, and with the proliferation of new applications from patient monitoring to clinician web-based and mobile apps, the number of potential points of failure increase. Do we have an infrared camera or blower door test for the maze of networks in a healthcare facility? Testing every connection for a new system, upgrading systems, or implementing a new mobile app will quickly overwhelm even the most well-staffed IT department. Test automation can quickly, efficiently, and repeatedly test systems to ensure that all functionality will perform as expected and provide the end-user experience that is desired.

As much as we can prepare our home ahead of time, sometimes there are events outside of the home that will cause things to go awry. Problems with the electrical grid, gas network or even water distribution can lead to unexpected problems in the home and cause catastrophic leaks. Fortunately we also have tools to monitor the state of our home in the event a change on the outside causes a problem on the inside. Leak detectors can alert homeowners to potential problems, allowing quick action to prevent flooded basements and avoid the physical and emotional stress that comes with clean-up. Similarly in healthcare continuously monitoring networks and automatic notification of an issue can prevent stress on the end-user that relies on these systems for patient. Too often when networks go down, often due to an upgrade or issue beyond the walls of the facility, the end-user is the first to notice. It’s not just one end-user that’s impacted, it can be thousands, and they will start calling the help desk. Applications and Integration monitoring can sound an early alarm and allow IT teams to respond quickly to an event, end-users can be notified early, and IT teams can work quickly to minimize disruption and stress. IT teams should be aware of an IT issue before the end-user, network monitoring can facilitate this.

Back in 2021 research found that one-third of healthcare workers felt that technology contributed to emotional exhaustion, and were frustrated at least 3-5 days per week. In the past 2 years since the study was done, the number of applications and solutions has only increased, as has the technology burden on clinical staff. Clinical staff works to take care of the patient, they seek to prevent problems for patients before they occur, shouldn’t IT systems do the same?

Nobody wants to deal with frozen pipes or disconnected networks. For over 10 years Tido Inc has helped healthcare organizations save over $30 million with our integration and testing packages. Connect with us today and see how Tido Inc can partner with your teams to help build a tighter, better connected, healthcare house.

Have the holidays driven us crazy? Crazy about AI maybe!

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AI in Healthcare

Have you heard all the rage in AI? ChatGPT was making the rounds last few weeks as it was open to the public to play around with. The website is pretty cool, but it did take me a few days to get on it to play around due to traffic. For last week’s blog post I decided to hop on the bandwagon and see if Artificial Intelligence could replace a content writer’s Human Intelligence (insert sarcastic comment). Don’t tell the boss I did this though, AI doesn’t have bills to pay. Seriously though, the other blog post last week was written by ChatGPT.

Whether AI, ML, or other letter combination when it comes to advanced computing, there is no doubt that language processing will find it’s way more and more into healthcare. How do I know this? Because AI told me so, go read the other post!

Integrating AI effectively into the clinical space can help nursing in a variety of ways. It can be used to aggregate information on a single patient about their current visit and past visits to help guide interventions. It can also be used to effectively aggregate patient data from large populations to help study the effectiveness of new interventions vs past interventions.

Maybe we use the AI to write custom discharge instructions that are patient specific and relevant to their care? Starting off with a basic template this can be really powerful to drive better engagement and adherence to instructions. Current discharge instructions are often pages long with information dispersed throughout a large packet, providing a succinct summary can make it much easier for patients.

ChatGPT was initially devised as a chat bot, often rudimentary forms of chatbots can be found for patient intake for medical practices, urgent care, or to guide patients toward specialists. If we can better aggregate these sessions into a basic medical history or offer guidance toward potential diagnosis, then there can be significant time savings just on the nursing triage.

Pretty cool stuff that has the potential to really improve healthcare by helping the clinician and the patient alike.

With integrating any computer process automation there are several concerns that arise.

What is the reference source material? In the case of ChatGPT it uses large databases of published material, this can include unverified sources or opinion pieces. With any AI/ML, knowing the referenced source will be important.

Is the output relevant? AI can be confused, just like me, but we often use slang terms that AI may not recognize, this can lead to some weird output. The output definitely needs to be reviewed by professionals.  In the other post there are number of inaccuracies when it comes to the semantics, but they do matter.

How will it be integrated? Is it clear to patients when they are interacting with AI vs. a real human? If not it can be upsetting and cause patients to lose faith in the care system.

How much do we rely on AI? FDA regulations are starting to address this in terms of decision support, but how far AI goes into making patient care and treatment decisions that may fall into a gray area that can be difficult to navigate and ultimately requires a trained professional to adjudicate.

Tido Inc can help your organization answer these questions and help to integrate or develop applications so your organization can effectively leverage AI and ML to help improve clinical workflows and experience.  Now let’s see how much Holiday shopping has messed with my Amazon algorithms!

What’s on your wish list for the Holidays?

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Holidays Wish List for Healthcare

For many healthcare organizations software is a strategic priority for the coming year. According to a research paper by Klas Research and Bain & Company, 40% of provider organizations have software as their top strategic priority, for 80% it’s in their top three. Even for those provider organizations that did not list software as a strategic priority, 95% expect to make new software purchases.

Why a focus on software? Labor shortages are well known, physicians and other clinical staff are pressed to do more with fewer staff. Software can help ease administrative burdens, improve billing accuracy and receipts, as well as help clinical staff provide better and more accurate care faster to more patients. From the patient satisfaction perspective, the right software can improve patient engagement and experience from the first contact, improving outcomes and health.

According to he research linked above, Revenue Cycle, Security, Patient intake/flow, Clinical Systems and Telehealth were the top 5 solutions that provider organizations want to focus on. There are a lot of offerings out there promising solutions to these problems and many others. In the clinical space the internet of things, artificial intelligence (AI) tools, machine learning (ML) tools have exploded in the past few years, and there are more companies offering more solutions every day.

Beyond physician staff, nursing and other clinical support staff look to software and digital tools to improve care and coordination. Clinical staff want tools that work and ease their burden, allowing more time to focus on the patient’s that need care and attention. Nurses have been more vocal about getting the right tools for patient care, opinion pieces like this one in Nursing Times are appearing in forums more and more frequently.

Finding the right software is the first part of the challenge, and for clinicians the evaluation of software may be the easiest part to answer. There are still a variety of other questions that need to be answered before implementing a new solution. As anyone involved in healthcare knows, it’s never as easy as downloading an app from the Google Play Store.

Is the solution going to solve your problem?

How will the software be implemented?

Is the infrastructure in place to support the software?

Does the implementation require EHR integration?

Will it actually work when the switch is flipped to go live?

With any integration and roll-out there will always be more questions that come up during the process. All of these questions will need to be answered to ensure seamless integration and roll out of software packages. Patient care should be a seamless journey, so should software integration and upgrades. IT systems should work just as hard as the clinical staff to provide a seamless experience for all users.

Since 2007 Tido Inc. has a history of partnering with healthcare organizations and hospitals to help answer these questions and many more. Contact Tido Inc. to talk about their integration and test automation packages to leverage your existing infrastructure and maximize the ROI on software investments.

Healthcare M&A… Another present for the holidays?

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Healthcare Mergers and Acquisition

HLTH 2022 has come and gone and the technologies out there promise great things from healthcare in the future, but these technologies take time to mature and prove there efficacy. While there is hope for the future, the specter of decreased valuations and funding looms over an industry poised for change. There is one thing has been clear these past few months, consolidation is continuing, the holiday sales season is in full swing for the healthcare industry. While a large merger, or smaller consolidation may be an early holiday present for executives and investors, it creates challenges and headaches for IT teams and clinical staff. Tylenol certainly won’t help cure these woes.

Migrating different EHR systems is probably the largest hurdle, but there are also systems for pharmacy and radiology that can create a nightmare for IT teams that are already taxed maintaining existing systems. The additional burden can be overwhelming and cause systems to grind to a halt.

For clinical staff focused on seeing patients and taking care of their needs, the disruption to smooth operations can likewise be overwhelming. Did all the information transfer over? Has a patient’s medication allergy been missed? Has an existing medication been missed that could interact with a new one? These are concerns that need to addressed to put the clinical staff’s mind at ease and ensure that they can provide the best possible care to the patient’s.

Beyond patient safety concerns, there are also productivity concerns. Ineffective integration can lead to slowdowns in clinics, creating long wait times and dissatisfaction among staff and the patients who are waiting to be seen. Missing radiology reports, delays in diagnostic testing, lab results not showing, and prescriptions not getting routed properly are just some of the problems that can arise without proper integration and testing of systems.

Clinical staff are not IT experts and likely have little idea of what happens behind the scenes to ensure the smooth flow of information and data that enable safe and effective care. The clinical teams just want systems that work. When systems fail clinical staff safety can be compromised, staff frustration will grow as they resort to work-arounds. Most clinical staff have experienced this when EHRs and other systems were first rolled out, they are often jaded by these experiences that were disruptive and disconnected.

How do you ensure that transition to a new EHR will populate the data where it is expected? Will there be conflicting patient information? Will the images be migrated over to the right patient? Will prescriptions be sent to the pharmacy?

There is no end to the questions from clinicians about how it will work and what the experience will be after. How prepared are the teams behind the scenes to enable this migration? Do IT teams have the experience necessary to carry out this operation in an efficient and effective manner, after all, it’s not something they do every day.

There are many stresses associated with mergers and consolidation, IT systems should not be one of them. Tido Inc. can help handle these questions and work with IT teams to enable efficient and effective systems integration and migration. Check out Tido’s integration and migration packages.