As it turns out, 95% of integration issues in hospital applications are manually identified by end-users. On average, it takes 35 frustrating minutes for end-users to identify and report issues to the IT help desk—and a gruelling 55 minutes for staff members or vendors to initiate a fix for the issue.
- Currently, most healthcare organizations have basic monitoring in place for their digital assets, such as operating system errors and breaks in connectivity. However, typically there is no active end-to-end monitoring of the production environment that would alert the appropriate staff proactively.
- This means that healthcare staff only become aware of issues in digital systems when end-users take the time to file a report.
- Help desk workers then have to use the minimal information provided by the end-user to decipher which systems might be affected, and then try to contact the appropriate analyst for specific applications or integration programs—which can take long hours to fix, compromising the integrity of essential healthcare systems.
The reliance on manual identification and reporting of issues causes considerable delays in diagnosing and fixing issues with digital health systems, which can have a significantly negative impact on patient safety and outcomes.
At Tido, we realized that there had to be a better way to proactively monitor applications and interfaces in production, to make IT staff aware of the issues immediately; before the end-users are even aware that there is an issue with the system. To address this ongoing problem, we have developed high-quality automated monitoring services for healthcare systems.
- Tido’s monitoring framework uses Microsoft Azure Monitor to reduce reliance on manual reporting—helping to detect 95% of application and integration issues automatically in the production environment.
- Tido’s end-to-end monitoring framework automates application, interfaces, and data checks in EHR and all downstream systems in the production environment: PACS, Pharmacy, LAB, Cardio, Ambulatory, and more.
- Tido’s monitoring solution sends automated notifications to responsible parties and the IT help desk within seconds, alerting them about live application or interface issues to avoid unscheduled downtime and reduce patient safety issues.
Contact us to find out more about how your healthcare organization can subscribe to Tido’s end-to-end monitoring packages, to proactively maintain the quality of all the applications and interfaces in your digital health system.