In this episode of This Week in Health Tech, Vik and Jimmy are joined by Laura O’Toole, President of Santa Rosa Consulting Inc. They discuss the current healthcare crisis involving COVID and how to be better prepared for the future.
Here is what they discussed:
- “Santa Rosa Consulting is a healthcare focused IT consulting business.”
- Laura introduces herself and talks about Santa Rosa Consulting and the relationship they have with Tido Inc. She discusses recent transitions Santa Rosa Consulting has made and how COVID-19 has impacted them.
- ” How does your team deal with working remotely all the time?”
- Vik asks Laura how the shift to the virtual world has impacted Santa Rosa Consulting. Laura discusses cultural changes that had to be made, especially with clients. She then discusses how to promote a healthy work-life balance within the company.
- “When COVID hit, hospitals were forced to pick a digital system.”
- Vik comments on how healthcare providers had been talking about implementing digital systems for years and how COVID-19 forced them to pick a solution. Laura discusses the rapid transformation to digital that has occurred because of COVID within the last 4-5 months.
- “Whether it’s testing, integration or smart technology, we have to help our clients get up to speed so that they can help their patients safely and efficiently.”
- Vik and Laura discuss making sure that their clients are adapting well to the digital transformation. Vik elaborates on taking advantage of cloud infrastructure and using tools such as machine learning, AI, and mobile apps to help the telehealth process for clients and patients.
- “This becomes about patient engagement, and really making yourself a chameleon as a provider, so that you change your colors based on who you’re engaging with.”
- Laura makes a great analogy when it comes to the provider needing to adapt to each patients individual technical skills.
- “For emergency preparedness, what are some of the tools clients should be looking at?”
- Laura and Vik talk bout how important a robust Intranet is for the healthcare provider. Laura talks on how having a good test automation system can help providers be ready for the next crisis.
Listen to the full episode:
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